Attention: This is a site-wide announcement.

Medallia acquires voice-to-text specialist Voci Technologies for $59M

November 30, 2022

Today, Medallia — a customer experience platform that scans online reviews, social media, and other sources to provide better insights into what a company is doing right and wrong and what needs to get addressed — announced that it would acquire Voci Technologies, a speech-to-text startup, for $59 million in cash. Medallia plans to integrate the startup’s AI technology so that voice-based interactions — for example from calls into call centers — can be part of the data crunched by its analytics platform.

Read the full article here